611 2nd Street, P.O. Box 459, Cordova, AK 99574

Email Help

Your CTC Email includes

10 GB base email storage limit

Linux & Cloud Based

Online Storage

Shared Calendar 

Shared Docs 

Conversation History

Instant Messaging 


emailhelp

 

Click here for help updating your @ctcak.net email settings

 

 


Accessing Your Email via Mobile

Below are step-by-step instructions to set up your @ctcak.net email address on your smartphone or tablet:

   On iPhone and iPad:   

  1. Go to Settings
  2. Select Mail, Contacts, Calendars
  3. Under Mail, select Add Account
  4. Select Other
  5. Select Add Mail Account
  6. Enter your name as you'd like it to appear on your emails. Enter your full email address including @ctcak.net. Enter your password. Enter what you'd like this email account to be called so you can distinguish it from other email accounts you have set up on the device.
  7. Now you need to pick which kind of account you would like. POP3 will not update on other devices or the server. So if you'd like emails that you read and write from your device to show up on your computer when you open your email there, keep it on IMAP.
  8. Your NameEmail, and Description will autofill from the previous page. Under Incoming Mail Server, enter mail.ctcak.net as the Host Name, and your FULL EMAIL ADDRESS including @ctcak.net as the User Name. Your password should autofill.
  9. Under Outgoing Mail Server, enter smtp.ctcak.net as the Host Name, your FULL EMAIL ADDRESS including @ctcak.net as the User Name. Your password should autofill. Press Next.
  10. Press Save.
  11. If you have problems with this set up, go to Advanced Settings and make sure Use SSL is On for Incoming Settings, and that the Server Port is 993. And under Outgoing Mail Server, make sure smtp.ctcak.net is your Primary Server, press it, and make sure Use SSL is On and the Server Port is 465.

 

   On Android:     (steps may vary depending on device)

  1. Go to Settings. Select Accounts.
  2. Select Add Account
  3. Select Email
  4. Enter your full email address and password. Select Next.
  5. Now you need to pick which kind of account you would like. POP3 will not update on other devices or the server. So if you'd like emails that you read and write from your device to show up on your computer when you open your email there, select IMAP.
  6. Make sure your FULL EMAIL ADDRESS including @ctcak.net is entered under Email Address and under Username. Your password should autofill.
  7. Under IMAP server, type in mail.ctcak.net
  8. For Security Type, select SSL
  9. The Port should then autofill to 993, but make sure. Select Next.
  10. It should authenticate. Then it will show you your Outgoing mail settings. For Outgoing server, type in smtp.ctcak.net.
  11. For Security Type, select SSL
  12. The Port should then autofill to 465, but make sure. Select Next.
  13. Now it will ask you a couple questions about your preferences. Answer those and complete set up. You're done!